After receiving hundreds of inspiring applications from across the UK, two outstanding independent retailers have been chosen for a complete business transformation. These are the stores that stood out — not just for what they sell, but for the heart and soul behind their brands. Get ready to fall in love with them, just as we did.
INTRODUCING OUR RETAIL MAKEOVER MISSION WINNERS!
WINNERS SPOTLIGHTS
OSO FASHION BOUTIQUE, SALISBURY
An Award-Winning Style Haven
OSO Fashion Boutique, owned by Katie Gibbs, has become a beloved fixture in Salisbury, known for its carefully curated fashion and dazzling jewellery. Renowned for exceptional service and Katie’s keen eye for style, they’ve already made their mark — and now, they’re ready to shine even brighter.
TABA NABA, FELIXSTOWE
A Gift Shop Full of Soul
Taba Naba is more than just a shop — it’s a celebration of thoughtfulness, lovingly run by Michaela Sawyer. With handpicked gifts and a deeply personal approach, this Felixstowe gem has built a loyal following. Michaela’s community spirit and passion for spreading joy made Taba Naba an easy choice for this transformation journey.
EVERYBODY’S A WINNER
We supported the entire independent retail community – not just our winners. Every retailer who entered received a FREE retail health check and 14 days of personalised support on Thriver (HelloThriver.com).
OUR EXPERT TASK TEAM
Think "Changing Rooms" for retail – but with measurable results.
Our handpicked team of industry leaders rolled up their sleeves and worked directly with retailers to create lasting transformation in areas such as:
- Visual merchandising and store design
- Customer experience and flow optimisation
- Marketing and customer loyalty
- Operations and efficiency
- Buying strategies and product curation
- Branding and digital presence
SO, WHAT’S NEXT?
We're about to bring their transformation to life — and you’ll get a front-row seat. With the support of our expert Retail Task Team, we’ll capture every step of the journey on film. From visual merchandising and store layout to branding, customer experience and beyond, our specialists will work closely with each retailer to elevate every aspect of their business. Get ready to witness a transformation that’s as inspiring as it is impactful.
FOLLOW THE JOURNEY
Be part of something special — as OSO Fashion Boutique and Taba Naba begin their Retail Makeover Mission, we’ll be sharing every exciting moment. From expert advice to stunning reveals, don’t miss a step. Follow along for behind-the-scenes footage, expert insights and inspiring progress updates.
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