Trust First: Turning Service Platforms into Marketplaces Customers Use
08 Sept 2026
Counter Talks Stage
Digital Growth
Customer Experience
Transformation
Service platforms have a powerful starting point for commerce: customer trust, recurring demand, and a service experience people already rely on. The challenge is turning that trust into a marketplace that adds genuine value, rather than simply adding more products.
Join Anooj Sridhar from Esetrix, Emma Grant from Checkatrade, and Chris Dawson from ChannelX for a practical discussion on how service-led businesses can build marketplace propositions their customers will genuinely use. From partner and product selection to technology, payments, fulfilment, and operational ownership, the panel will explore what it takes to turn trusted service relationships into scalable commerce.
Chairperson
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
)
)
){kind=logo}
)
){kind=logo}