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Tackling Retail Crime: How to Reduce Theft and Protect Your People

07 Sept 2026
Counter Talks Stage
Physical Retail Leadership Community
Retail crime has become a daily reality for businesses of all sizes. With 77% of retail workers experiencing abuse, 23% facing physical violence and nearly half dealing with incidents every single week, the impact on both people and businesses is growing at an alarming rate.

As shoplifting becomes more frequent and organised, retailers are facing the dual challenge of stock loss and abuse towards staff.

Join us for this panel as we explore how theft is evolving and, crucially, what retailers can do to respond. From practical prevention measures to proven strategies from across the sector, attendees will leave with clear, actionable ways to reduce theft and create safer environments for both staff and customers.
Chairperson
Andrew Goodacre, CEO - BIRA (British Independent Retailers Association)
Speakers
Lisa Maslen, Superintendent - City of London Police
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