John has spent more than 20 years shaping some of the world's most iconic retail spaces, working with Ralph Lauren, Levi's and Alfred Dunhill across the US and Europe. His focus now is firmly on the UK high street, helping independent retailers create in-store experiences that strengthen the visual, physical and emotional connection between a brand and its customers. At a time when footfall is hard-won, the way a store looks and feels has never mattered more. 

Retail crime in the UK is at unprecedented levels, and it's becoming increasingly organised. Lisa has spent over 20 years in policing, previously serving as the Metropolitan Police Business Crime Lead before taking on her current national role at the City of London Police. She works directly with retailers and police forces across the UK to tackle it head on. Her session will give retailers practical, actionable strategies to protect their stores, their staff and their margins going into the busiest trading period of the year.