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4-7 SEPTEMBER 2022
NEC BIRMINGHAM, UK

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What will the post-pandemic consumer expect from retail?

06 Sep 2021
Main Stage
Seminar Programme
What will the post-pandemic consumer expect from retail?
Consumer expectations of retailers have been growing steadily – and the pandemic has catapulted these even further. More than ever before, customers are looking for memorable retail spaces online and offline – whether that is in convenience, community, or experience. For retailers, this means competition is fierce to win the loyalty of consumers in a fast-paced landscape. How do you ensure you are winning your share of the revenge buyers’ wallet? This expert panel of retailers will explore the ways in which they have re-thought their retail operations to place customer experiences at the heart of their strategy. 
Chairperson
Naeem Arif, Managing Director - NA Consulting Ltd
Speakers
David Dagger, Marketing and Communications Director - ICS
Wizz Selvey, Founder - Wizz & Co.
Hellen Stirling-Baker, Owner - Small Stuff

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