Autumn Fair

4-7 September 2022 | NEC BIRMINGHAM

Exhibit FAQs

ONLINE PROFILE

Your online profile acts as a virtual stand that will engage, influence and motivate buyers before, during and after your appearance at the live event.


 

WHAT IS THE STANDARD EXHIBITOR MARKETING PACKAGE?

The Standard Exhibitor Marketing package is included as part of your exhibiting contract. It provides you with a web profile page that you can enhance with additional content such as profile photo; company description; tags; products; social media links etc. Enhanced profiles are proven to increase buyer engagement, influence and motivation before, during and after the show.

Try to treat your online profile as you would your stand; dress it with high quality content, include different channels for buyers to engage with you, and promote your brand identity to make a positive first impression on buyers when they are planning their visit. Your online profile is likely to be the first point of contact with buyers and remains on the website for the full show cycle, so it’s important to add your content as soon you can.

Your online profile has been designed to encourage buyers to engage with you by traditional means, via your social networks or by using our email enquiry service. More channels to engage with you means more opportunities for you to generate valuable sales leads and sales prospects before and after the show.

HOW DO I MAXIMISE THE BENEFITS FROM MY ONLINE PROFILE

Start small, but start now. We strongly recommend that you start to enhance your online profile as soon as you have received your Exhibitor Zone login email. You can highlight a selection of the products you’ll be exhibiting, new launches as well as excite and engage buyers via your social networks long before the show.

WHAT IF I DON'T WANT TO UPLOAD CONTENT ONTO MY ONLINE PROFILE?

You don’t have to enhance your online profile, but that’s a bit like not dressing your stand at the show. With so many products and suppliers on display, buyers expect and want to preview as much as they can to help them decide which products to buy and which exhibitors to visit at the show. Buyers also use the website as a reference tool after the show.

HOW DO I ADD CONTACT DETAILS TO MY PROFILE SO VISITORS CAN CONTACT ME?

We have given you the option to choose what details you include on your profile and to add them yourself in the exhibitor zone; you can fill out your address, phone number and website URL by login into your Exhibitor Zone and clicking on ‘My Profile’ on the left hand side task bar. 

HOW DO I CHANGE THE CONTACT WHO RECEIVES THE EXHIBITOR ZONE LOGIN DETAILS AND MARKETING COMMUNICATION?

Please contact a member of the team by email at exhibitor@autumnfair.com with the contact you would like replacing and the full name, email address and phone number of the replacement.

WHAT SHOULD I DO IF I HAVE LOST OR MISPLACED MY LOGIN DETAILS TO THE EXHIBITOR ZONE?

Click on the Exhibitor Zone login link situated at the top left of the website and follow the ‘Forgotten your password’ link.

 

CAN PEOPLE EMAIL ME FROM MY WEB PROFILE PAGE AND CAN PEOPLE SEE MY EMAIL ADDRESS?

There is a ‘Contact Exhibitor’ button on your web profile page that launches an enquiry form. The enquirer is asked to complete the form including; their name, email address and message. Your email address is hidden and all messages are checked before being sent to your email address

Please note: Enquiries made via your online profile are sent to the email address that we hold for the marketing contact that you have provided us on your exhibiting contract. If this has changed, please contact a member of the team by email at exhibitor@autumnfair.com. The message is also stored on your exhibitor zone under ‘Messages’ on the left hand task bar.

WHAT SHOULD I INCLUDE IN MY COMPANY DESCRIPTION?

Your company description should inform customers what you do and how you do it. Describe your company and products clearly and concisely, using short descriptive sentences. Avoid writing your stand number, telephone number or web address, as these are already included elsewhere on your profile. The website will automatically pick out words to include in your Tags section, so make sure to use words, which accurately describe your products.

HOW DO VISITORS TO THE WEBSITE FIND MY PROFILE PAGE?

Visitors to the website can search in different ways such as; exhibitors or products or by show sector. The exhibitor and product lists can then be filtered by show sector, products for, RRP or keyword search. Therefore, the chances of your online profile being found are dramatically increased if you have tagged your company.

 

EXHIBITOR MANUAL & OPERATIONS

There are some forms that are mandatory and must be completed before the show. In addition, there are other forms that can help you personalise your stand at the show. We will send you reminders in the lead up to the show. In addition, you can find a selection of the frequently asked questions below that we hope you’ll find useful.


 

HOW DO I GET ACCESS TO THE ONLINE EXHIBITOR MANUAL?

Click on Exhibitor Zone at the top of the website, once logged in to the exhibitor zone please click on ‘Key Information’. Once on the key information page, you should see the Exhibitor Manual link on the left.

I HAVE BEEN TO THE SHOW BEFORE, DO I STILL NEED TO LOG INTO THE MANUAL?

Yes. There are a number of compulsory forms which you must complete prior to your arrival on site for each show. In addition, it is important that you login to check that all the details that we hold for you are correct.

WHAT IS MY STAND NUMBER?

You can either view your online profile or log into the Exhibitor Manual; your hall & stand number will be visible.

Note: if your stand number is 4G13 it means you are in hall 4, row G and stand 13.

WHAT ARE MY STAND DIMENSIONS?

These details can be found once you log into the Exhibitor Manual, you can also find them on your Contract or Invoice.

WHERE CAN I REGISTER FOR MY EXHIBITOR BADGES?

Please log into your exhibitor zone here and click on key information where you will find the relevant links to your exhibitor badges (Everyday and all other exhibitors).

WHAT IS INCLUDED IN MY STAND PACKAGE?

These details can be found on your Contract or Invoice.

CAN I CHANGE THE POSITION OF MY STAND?

If for any reason you would like to re-position your stand or location, please contact your sales representative.

I ALREADY HAVE INSURANCE, DO I NEED TO TAKE OUT ADDITIONAL INSURANCE FROM HYVE EVENTS?

No, provided that you have adequate cover you don’t need to buy additional insurance. To ensure that you don’t pay for insurance you don’t need, please send a copy of your insurance documents to Inevexco (Hyve Events insurance broker) who will tell you if you have adequate cover to exhibit:  Ascential@inevexco.co.uk

WHAT IS THE DIFFERENCE BETWEEN A SHELL SCHEME AND SPACE ONLY?

Space only – marking on the floor. You build your own stand within this space and are responsible for floor coverings and dividing walls as a minimum.

Shell Scheme – Carpet, walling and fascia displaying company name and stand number.

WHAT IS THE MAXIMUM HEIGHT I CAN BUILD MY STAND TO?

The minimum height of the dividing walls in a space only stand is 2.5m. If you intend to build over 4m you will be required to have a structural engineer approve the design and construction. A Standard Shell Scheme stand is 2.5m high. A traditional Shell Scheme stand is 2.75m high.

WHAT ARE THE DIMENSIONS OF THE SHELL SCHEME PANELS?

You will be able to find the dimensions of your shell scheme within the Exhibitor Manual under the stand info tab.

HOW DO I ACCESS THE HALLS WITH THE PRODUCTS I WANT TO DISPLAY ON MY STAND?

All exhibitors/contractors need to display a Vehicle ID Pass in the windscreen of their vehicle so that traffic marshals can direct them to the nearest Vehicle Entry door to their stand. For some shows we run a deposit system to ensure that vehicles do not stay longer than their allocated unloading time. For more details, please see the Manual.

HOW DO I ORDER EXTRA FURNITURE OR LIGHTING?

Furniture: You can order additional furniture or lighting through the Exhibitor Manual. Your furniture and lighting will be delivered/installed on your stand during build-up.

Please note: A surcharge will be added to electrical orders placed closer to the show. Further information on this can be found on the electrical order form.

WHAT SECURITY DO YOU PROVIDE TO KEEP THE PRODUCTS ON MY STAND SECURE?

Security Guards patrol the halls for the duration of our tenancy and roaming CCTV is fitted throughout the venue. However, neither Hyve Events nor The NEC can accept liability for lost or stolen goods. We advise you to hire a night sheet from GES. Alternatively, you can remove your products from the hall each evening. For further information on this please go to the Hall Managers office onsite.

CAN I PARK AT THE VENUE?

Visitor and exhibitor parking is free at the NEC. Disabled visitors can park within the designated disabled parking bays.

 

THINKING ABOUT EXHIBITING?


 

CAN MY COMPANY EXHIBIT?

If you are interested in exhibiting at Autumn Fair 2018, please fill in our exhibit form and a member of our team will contact you shortly.

WHAT IS THE EVERYDAY SECTOR?

The Everyday sector is a destination for volume and bulk wholesale gift and home products.

There are many different exhibitors in the Everyday sector including those that sell day-to-day household items, outdoor activity products, and baby care.

The Everyday sector opens a day early to allow for extra day of trading dedicated to bulk purchasing. (Standard registration and visitor badges will grant you access to attend this early open)

Grow your business in a big way in the Everyday sector. 

View our Everyday sector exhibitors and fill in our exhibitor form or contact us if you would like to exhibit or would like more information about exhibiting.

 

INTERNATIONAL INFORMATION


 

I REQUIRE AN INVITATION LETTER TO ASSIST WITH MY VISA APPLICATION. HOW DO I APPLY?

We can issue personal/individual letters of invitation to exhibitors for visa purposes, please contact us if you require an invitation letter.

 

SAFE & SECURE FAQs


 

What are the conditions of entry at Autumn Fair?

We require all attendees (visitor, exhibitor and contractor personnel) to pre-register in advance of arrival at the venue.

Your badge will be sent to you to print at home, ensuring a quicker and simpler arrival process.

in addition, all attendees will be required to show proof of COVID-19 status on arrival at the venue, this will need to be one of the following in the form of:

  • Proof of completion of a full course of vaccination 2 weeks prior to arrival, whether that requires 2 doses or one dose.
  • Proof of negative Lateral Flow Test taken within 48hrs of arrival.
  • Proof of natural immunity shown by a positive PCR test result for COVID-19, lasting for 180 days from the date of the positive test and following completion of the self-isolation period.

Lateral flow tests are available for free from the NHS website or your local pharmacy.

Why do I need to prove my COVID-19 Status?

Current information and guidance including that following the Events Research Program, suggest that verifying attendees COVID-19 Status is an effective way of reducing the risk of transmission among large groups. Studies of those who have received a full vaccination course demonstrate that the risk of carrying and transmitting the disease is vastly reduced.  For those not vaccinated a lateral flow test has been proven as a reliable way of indicating if people are currently carrying the virus. Therefore, this evidence suggests that this is the best way for us to reduce the risk of transmission within the event.

How do I show proof of my COVID Status?

If you are a resident in England:

Via the NHS COVID Pass which lets you share your coronavirus (COVID-19) vaccination records or test COVID-19 status in a secure way.

OR Proof of your negative Lateral Flow Test (please see details further down)

How do I access the NHS COVID Pass?

Access the NHS COVID Pass through the NHS App

You can access your NHS COVID Pass through the free NHS App on a mobile device such as a smartphone or tablet. Proof of your COVID-19 status will be shown within the NHS App.

Access the NHS COVID Pass through the NHS website.

You can view your COVID-19 status online and download or print it as a PDF document. To access the service, you’ll need to register for an NHS login if you do not have one already. NHS login registrations may take longer than usual when there are high numbers of requests.

If you do not have access to a smart phone, computer or tablet You can request an NHS COVID Pass letter:

To find out more about the NHS COVID Pass click here

Please note the NHS App (which contains the NHS COVID Pass) is different from the NHS Covid App used for Track and Trace.

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How do I register the result of my negative lateral flow test?

To make sure you have proof of your negative lateral flow test you must report your result to the NHS. You can do this via using one of the below options – you will need the QR Code, or the ID number from the test strip to report your result.

Report online – (fastest)
Visit: www.gov.uk/report-covid19-result

OR

Report by telephone - Lines are open every day, 7am to 11am
England, Wales and Northern Ireland: 119 (Free from mobiles and landlines)
Scotland: 0300 303 2713 (charged at your standard network rate)

You can show proof of a Negative lateral flow test via the NHS COVID-19 Pass, an email or text message.

How do I get my COVID Pass to gain entry to the event if i'm a visitor from Scotland?

If you live in Scotland, you can find out how to obtain your vaccination status on this website.

How do I get my COVID Pass to gain entry to the event if i'm a visitor from Wales?

If you live in Wales, you can find out how to obtain your vaccination status on this website.

How do I get my COVID Pass to gain entry to the event if i'm a visitor from Northern Ireland?

If you live in Northern Ireland you must supply paper proof of vaccination from your GP, or alternatively show a negative lateral flow test result.

Do I need to wear a mask?

We are a mask-friendly event. It is no longer mandatory to wear masks within event spaces, however. we do encourage all attendees to consider wearing masks, especially when in enclosed or crowded spaces.

Will social distancing be in place?

All legal limits on social distancing have now been lifted. However, we want our community to feel as safe as possible when attending the event therefore we have increased all gangways to 3 meters where possible to allow for additional spacing. We ask all our attendees to be mindful of the ‘Hands, Face, Space’ message as we return to events.

Will there be hand sanitiser available?

Hand sanitising stations have been installed throughout the NEC at high touch points. We recommend also carrying your own at all times as well. Exhibitors have been asked to supply hand sanitisers within their stand space. Additionally, hand washing facilities are available around the hall perimeters within the venue toilet facilities.

What do I need to do if I get contacted by track and trace during the event?

In this circumstance you would need to follow government advice at the time of the event.

What should I do if I feel unwell or displaying COVID 19 symptoms?

If you feel unwell with symptoms of COVID-19 please do not attend. Should you begin to feel unwell with symptoms of COVID-19 whilst onsite, please follow current Government guidelines which would be for you to leave the event and arrange to go for a PCR test.

What happens if there has only been one week between my second vaccination and the event?

In this circumstance proof of a negative NHS lateral flow test taken within 48hrs prior to attending the event would be required, and can be displayed via NHS App, SMS text, or via email.

What happens if I do not have the NHS app?

Proof of a negative NHS lateral flow test taken within 48hrs prior to attending the event can be displayed via NHS App, SMS text, or via email. 

Proof of vaccine can be displayed via the NHS App,  NHS website or by downloading and printing off a PDF. 

A non-digital letter is also available through the NHS website using the ‘Get your coronavirus (COVID-19) vaccination status letter’ service or by phoning 119.

What if I am travelling from Scotland or Wales?

Attendees from Scotland and Wales can show their vaccine status via a PDF from their respective NHS body.

Do I need to take a PCR test before attending the event?

No. You can show proof of a full vaccination course or, proof of a negative lateral flow test to attend the event.

Lateral Flow tests can be obtained for free from the NHS website or at your local pharmacy.

Do I need to take a PCR or NHS lateral flow test post attending the event and report this?

No

Who is exempt from COVID-19 status checks?

If you have received a trial vaccine as part of a formally approved COVID-19 vaccine trial in the UK, you will be able to prove your status through the NHS COVID Pass or with a letter confirming your participation in the trial from your trial site.

See Residents in England who have taken part in COVID-19 vaccine clinical trials.

If you have a medical reason which means you cannot be vaccinated or tested, you may be asked to self-declare this medical exemption.

Will there be any restrictions for international attendees?

It is the government’s responsibility to manage COVID-19 status requirements at the borders. As event organisers it is our responsibility to manage all attendees on arrival at the event. We welcome international attendees on the basis they can prove their COVID-19 Status as defined by the government at the time of the event.

Proof of vaccination status and test results demonstrated via the EU Digital COVID Certificate will be accepted at the COVID-19 Status checks

What do you mean by a full course vaccination?

Government website defines a full course vaccination as follows:

2 weeks after completing a full course of vaccination, whether that requires 2 doses or one dose (that is, 2 doses of the Moderna, AstraZeneca or Pfizer vaccine, or 1 dose of the Janssen vaccine) (according to the Medicines and Healthcare products Regulatory Agency authorised schedule).

MY QUESTION HAS NOT BEEN ANSWERED

If your question has not been answered here you can contact our customer services team by email at exhibitor@autumnfair.com 

 

 

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